HELP CENTRE

Frequently Asked Questions

Everything you need to know about our handcrafted instruments, sound healing, orders and support.

01

Products & Craftsmanship

Yes. Every bowl is hand-hammered by Himalayan artisan families using traditional seven-metal techniques, then individually sound-tested before we list it.

Traditional bowls are shaped from a seven-metal alloy (sapta dhatu / panchdhatu). We also stock crystal, copper and brass instruments — each product page lists its material.

It depends on your intention: smaller bowls suit personal meditation, while larger bowls and full octave sets suit sound-healing practice. Call or WhatsApp us on +91 76889 00007 and we will help you find your tone.

Most singing bowls include a wooden striker (mallet) and a ring cushion. The exact contents are listed in each product description.

Our 7-chakra sets are tuned to align the seven energy centres. Individual bowls are tone-checked, and where relevant we note their musical note.

Tingshaws, bar and bendo chimes, gongs, rainsticks, tuning forks, crystal pyramids and handcrafted copper items.

02

Sound Healing, Use & Care

Rest the bowl on its cushion or the flat of your palm, strike the rim gently to sound it, then slowly run the striker around the outer rim to build and sustain the tone.

Resonant tones support deep relaxation, stress relief, better sleep and chakra balance by calming the nervous system.

Wipe with a soft, dry cloth and avoid harsh chemicals. For copper and brass pieces, occasional gentle polishing keeps the finish bright.

Absolutely. Many of our customers are sound healers, yoga teachers and therapists who use our instruments professionally.

03

Orders & Shipping

Yes — we ship pan-India with careful, protective packaging. Delivery timelines are shown at checkout.

For international orders, please contact us on +91 76889 00007 and we will arrange a shipping quote.

Each instrument is individually cushioned and boxed to protect its tone and finish in transit.

You will receive tracking details by email/SMS once your order is dispatched. You can also use Track My Order or Order History in your account.

Most domestic orders arrive within a few working days; the exact estimate appears at checkout for your location.

04

Payments, Returns & Support

We accept UPI, credit/debit cards and netbanking, processed securely through Razorpay.

Yes. All payments run through Razorpay PCI-DSS-compliant gateway and we never store your card details.

Please see our Refund & Returns Policy. If an item arrives damaged, contact us within 48 hours with photos and we will make it right.

Yes — for studios, retreats and resellers. Reach out via our Contact page for custom pricing.

Call or WhatsApp +91 76889 00007, or email instituteofsoundhealing@gmail.com. We reply within one working day.

Still have a question?

Our team is happy to help you choose the right instrument or answer anything about your order.

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